Everything in the console
The whole desk, not the highlights.
The home page shows three questions. This is the rest of it — every surface your team actually works on, grouped by the job it belongs to.
01
Run the call floor
Work arrives with an owner and a deadline, and your team works it without leaving the record.
Work desk
Confirmation and follow-up work as a queue with owners and deadlines, not a list somebody remembers to check.
- Claim
- Assign
- Snooze
- Block
- Escalate
- Bulk assign
Calling floor
The call workspace with a supervisor view of who is live, transfers, and the outcome recorded on the order.
- Live Floor
- Queue
- Transfer
- Monitor
- Recording controls
- Dispositions
Campaigns and scripts
Confirmation campaigns your agents run from a script instead of improvising every call.
- Campaigns
- Scripts
- Assignment rules
- Attempt limits
Contacts and Customer 360
One customer with their whole history, with identity conflicts shown rather than silently merged.
- Customer 360
- Interaction history
- Identity conflicts
- Segments
- Tags
02
Move the order
Every source lands in one list, and a courier booking cannot fail quietly.
Order desk and sources
Every order from every source in one list, filterable and actionable in bulk, traceable back to where it came from.
- Advanced filters
- Bulk actions
- Order timeline
- Imports
- Scheduled CSV
- API
- Manual entry
Couriers and fulfilment
Book from the order itself, and see the submission that failed before the customer calls to ask.
- Pathao
- Steadfast
- RedX
- CarryBee
- Ship tasks
- Failed submissions
Catalog, stock and returns
The products, combos and warehouse stock behind the order, and the goods that come back against it.
- Products
- Combos
- Brands
- Inventory
- Warehouses
- Returns
- Partial delivery
03
Close the cash
Expected, collected and settled side by side, with the fee and the evidence in between.
COD and settlement
Match what the courier owes against what actually landed, order by order, with short collections held open as disputes.
- Reconciliation
- Settlements
- Disputes
- Evidence
- COD reports
Reports and teams
Reporting on the work itself, not only on sales — and six roles scoped per organisation so desks do not open each other’s screens.
- Overview
- Trends
- Agents and teams
- Heatmap
- Export
- Owner
- Admin
- Manager
- Agent
- Fulfilment
- Delivery
Calling floor: the call workspace, Live Floor, transfer, dispositions and recording controls are built. Live audio connects to your own licensed phone provider during setup, and we verify it with you then.
Every capability on this page is a screen or an endpoint in the console today. Work in progress is not listed.